1. WHO WE ARE GET FIT WITH MER LLC

is a company based in Texas, USA providing online coaching services, digital programs, and related wellness resources.

2. CANCELLATION & EARLY TERMINATION POLICY

How To Cancel Your Membership:

• You must notify your assigned coach directly in the app
• Cancellations sent via social media, email, text, app support, or other channels will not be accepted

Cancellation Terms:

• You must provide30 daysʼ written noticethrough the Lenus App chat
• Memberships cannot be canceled before completing the minimum commitment period
• Early termination results in a fee equal to 30% of your remaining balance

3. PROGRAM SPECIALS & COMMITMENT REQUIREMENT

If you enroll in any special offer (including discounted pricing or complimentary months):

• You agree to complete the full commitment period selected at sign-up
• Canceling, pausing, or modifying your membership early voids the special offer
• If your membership included any discounts or complimentary months and you cancel early, the value of those discounts will be added back to your remaining balance at standard program pricing, along with the 30% early termination fee.

  This policy ensures fairness and protects the integrity of our programs.

4. PAUSED MEMBERSHIP POLICY

Clients may pause their membership for $25 per month.

During a pause:

• You retain access to the Get Fit With Mer App
• You retain access to previously provided programs and resources
• Coaching and new plans will not be included

Additional pause terms:

• Pauses are limited to a maximum of 3 total months
• Once all pause months are used, this option is no longer available

If you pause your membership prior to completing your full commitment period, you are required to resume on the agreed restart date and complete at least one full active month. This resumed month counts toward your overall commitment. If you choose to cancel after resuming and still have remaining months in your term, early termination fees will apply.

This policy provides flexibility while honoring your original agreement.

5. PAYMENT ERRORS & DISPUTES

If you experience a billing issue:

• You must notify us immediately through official communication channels inside the app with your assistant coach
• Failure to report issues within 10 days of the transaction date constitutes acceptance of the charge

Unresolved disputes may result in:

• Suspension or termination of your membership
• Immediate collection efforts
• Additional fees, interest, or legal action

6. NON-REFUNDABLE PURCHASE POLICY

All purchases through GET FIT WITH MER LLC are non-refundable, including:

• Subscription coaching services
• Digital products such as e-books, meal plans, and programs
• Any additional services or products

Additional terms:

• All purchases made through authorized platforms are final
• No refunds will be issued unless proper cancellation notice is provided in accordance with our cancellation guidelines.
• No refunds are issued for unused days

While purchases are non-refundable, we are committed to your success. For support, email GETFITWITHMER@GMAIL.COM.

7. HOW TO CONTACT US

For assistance:

• Team Support Email: getfitwithmer@gmail.com
• Coach Support Communication: Message us through the app chat box

By submitting forms or enrolling, you consent to being contacted by GET FIT WITH MER LLC and its representatives regarding services.

8. SMS Messaging Terms & Compliance

1. Program Description: This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with Get Fit with Mer LLC through our website at www.getfitwithmer.com, or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.
2. Cancellation Instructions: You can cancel the SMS service at any time. Simply text “STOP” to the same number that sent you messages. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
3. Support Information: If you experience issues with the messaging program, reply with the keyword “HELP” for more assistance, or reach out directly to  getfitwithmer@gmail.com
4. Carrier Liability: Carriers are not liable for delayed or undelivered messages.
5. Message & Data Rates: Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.
6. Supported Carriers: Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.
7. Age Restriction: You must be 18 years or older to participate in our SMS program.
8.  Privacy Policy: For privacy-related inquiries, please refer to our Privacy Policy at https://getfitwithmer.com/privacy-policy/

We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.

9. ORDERING COACHING SERVICES

• Payments are processed securely through Stripe, Inc.
• Transactions are subject to Stripeʼs Terms and Privacy Policy (https://stripe.com/legal/ssa)
• Your payment schedule is outlined in your order confirmation

By purchasing any product or subscription, you agree to all policies listed above. Published at: 1/29/2026

To access our coaching services, you must download the Lenus app from the Apple App Store or Google Play Store. Lenus’ terms and conditions governing your use of the Lenus mobile app can be found here: https://www.lenusehealth.com/legal/termsconditions. Lenus does not provide coaching services or nutrition, dietary, or medical advice